HR BPO - HROA - Human Resources Outsourcing Association

HR BPO Thinking Points

How to Kill HRO What happens if you forget the economics of HR operations, and obliterate standardization?29 Jul 2008 | (Thinking Point)

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Mid-term Outsourcing Blues: The Causes and The Cure Left unchecked, the relationship will deteriorate to sullen mutual tolerance, threaten failure to renew,...17 Jul 2008 | (Thinking Point)

The Dawn of a New Era in HRO In the world of HR outsourcing, success has always been driven by the quality of the enduring relationship...05 May 2008 | (Thinking Point)

Changes in Healthcare Mean Changes in Healthcare HR: How Outsourcing Can Help Facing increasing challenges and shortages healthcare organizations need to think about all kinds of...11 Apr 2008 | (Thinking Point)

The Role of IT in BPO Success EquaTerra 2008 BPO market study update08 Apr 2008 | (Thinking Point)

Service Improvement – A Shared Responsibility Rachel Anderson of Alsbridge Europe outlines the dual responsibility of service improvement.08 Apr 2008 | (Thinking Point)

Retained Organisation – The Importance of Getting It Right Rachel Anderson of Aslbridge Europe makes an argument for effectively designing your retained organisation,...08 Apr 2008 | (Thinking Point)

Service Provider M&A – Change of Control Doesn’t Have to Mean Loss of Control The outsourcing service provider market has experienced a steady stream of mergers and acquisitions (M&As)...08 Apr 2008 | (Thinking Point)

Help Yourself to HR: How to Make Sure Payroll and HR Self Service Really Delivers What then can be done to make sure that Payroll and HR self service really delivers?17 Mar 2008 | (Thinking Point)

Traveling the Yellow Brick Road A long-time HR leader shares the lessons of her HR transformation journey.17 Mar 2008 | (Thinking Point)

Everest Research Institute: Global Sourcing in HRO According to Everest Research Institute, Compared to other BPO functions like call centers and finance...03 Mar 2008 | (Thinking Point)

What Outsourcing Suppliers Need From Their Clients The focus of most research and articles dealing with outsourcing is on how the client can get the best...02 Jan 2008 | (Thinking Point)

EquaTerra: Contract Renegotiation Like any major change program, the planning of the contract recompete journey is important to ensure...14 Dec 2007 | (Thinking Point)

EquaTerra: How to Minimize Risk During Transition Transition is the stage of greatest risk in any outsourcing relationship, as it represents a sustained...14 Dec 2007 | (Thinking Point)

Everest: HRO Annual Report 2007 The Human Resource Outsourcing (HRO) market has reached a critical juncture in its 10 year history with...14 Dec 2007 | (Thinking Point)

Understanding the New Dynamics of Delivering Quality HR Services When it comes to HR service delivery, there are many aspects of quality that can impact an organization’s...05 Nov 2007 | (Thinking Point)

Everest Research Institute: 2008 Market Predictions ...31 Oct 2007 | (Thinking Point)

There is Value for HR Outsourcing in Asia Pacific Jeff Lupinacci of Intel Technology went from HR outsource doubter to firm believer after business circumstances...10 Oct 2007 | (Thinking Point)

Outsourcing 2.0: The new outsourcing and what it means to you Read about the Outsourcing Institute's breakthrough research on the direction of the outsourcing industry...27 Sep 2007 | (Thinking Point)

Nine Factors for Great Governance EquaTerra identifies the nine critical contributors to outsourcing governance success.27 Sep 2007 | (Thinking Point)

Contracting for Innovation It’s not that customers forget to include the “standard” innovation clauses in their outsourcing...14 Aug 2007 | (Thinking Point)

HR outsourcing: A performance evaluation Sharon Taylor, Senior Vice President, Corporate Human Resources, Prudential Financial, and Chairwoman...15 May 2007 | (Thinking Point)

The outsourcing innovation crisis An analysis of the impact of low operating margins on the outsourcing industry.08 Apr 2007 | (Thinking Point)

[HROA Essentials] Outsourcing deals: Failing to succeed There comes an inflection point in most outsourcing deals when failure is a real possibility. What can...29 Mar 2007 | (Thinking Point) | Deborah Kops

Political Round-Up: A New Congress, a New Trade Agenda Since the passage of the North American Free Trade Agreement (NAFTA) in 1994, international trade has...29 Mar 2007 | (Thinking Point)

[HROA Essentials] When offshoring and outsourcing disappoint Often executive management initiates the implementation of wholesale global services delivery as a proxy...19 Mar 2007 | (Thinking Point)

[HROA Essentials] Everything I learned about outsourcing I learned in Kindergarten The rules we grow up intuitively understanding eventually fade away into distant memories. The same principle...09 Mar 2007 | (Thinking Point)

India: An attractive BPO destination marred by alarming attrition An alarmingly high attrition level is hurting the India-based business process outsourcing (BPO) industry...01 Mar 2007 | (Thinking Point)

[HROA Essentials] Outsourcing: Getting to better Better, faster, cheaper… Companies justify shared services and outsourcing, and promise a step change...26 Feb 2007 | (Thinking Point)

New report a wake-up call to outsourcing providers A recent report from specialist outsourcing advisors Morgan Chambers suggests that the world of outsourcing...21 Feb 2007 | (Thinking Point)

Response to KPMG survey: Benchmarking more important than ever If companies are really going to reap the benefits of their outsourcing contracts they owe it to themselves...20 Feb 2007 | (Thinking Point)

Using benchmarks to establish rates for outsourcing services The benchmark is only one of a number of management tools necessary for the long-term governance of an...19 Feb 2007 | (Thinking Point)

Managing HRO change: The 3Rs solution The rush to demonstrate HR’s value proposition to C-level executives through HRO created the myth that...16 Feb 2007 | (Thinking Point)

Forrester Report: Sourcing Managers Need A Clear HRO Agenda According to a recent Forrester Research report, an event dedicated to HR practitioners with more vendors...07 Feb 2007 | (Thinking Point)

Ben Trowbridge predicts US 2007 trends in the outsourcing, shared services and offshoring markets Alsbridge CEO and Collaborative Outsourcing pioneer, Ben Trowbridge, says, as the outsourcing industry...13 Dec 2006 | (Thinking Point)

Organizational impacts of outsourcing: Instituting outsourcing management competency Instituting outsourcing management competency is not easy. Most, if not all, companies have trouble getting...28 Nov 2006 | (Thinking Point)

[HROA Essentials] The rise of the 'Smart Client' While much has been written about the failure of business process outsourcing (BPO) initiatives, most...17 Nov 2006 | (Thinking Point) | Deborah Kops

On the Eve of the 2006 U.S. Mid-Term Elections On the eve of the 2006 mid-term elections, Republicans and Democrats are pulling out all the stops in...06 Nov 2006 | (Thinking Point)

Outsourcing vs. establishing captive facilities offshore The choice between outsourcing or operating a captive facility for call center services, non-voice customer...09 Oct 2006 | (Thinking Point)

Political Round-up - The 2006 US Mid-Term Elections & Outsourcing As the impending mid-term elections in the U.S. may have an impact on the outsourcing industry, we thought...05 Oct 2006 | (Thinking Point)

Call centers are passé: Outsourcing shops are moving fast into higher-paying businesses As India's top companies get more sophisticated at taking over outsourced work from U.S. and European...01 Sep 2006 | (Thinking Point)

[HROA Essentials] Mitigating risks - human resources business transformation outsourcing Making the decision to outsource human resource processes is a major step for many organizations. Transitioning...23 Aug 2006 | (Thinking Point)

Optimum outsourcing: The engine for business model innovation and maximum business performance Outsourcing as a business strategy has reached a new plateau. Combining and concentrating the simultaneous...12 May 2006 | (Thinking Point) | Richard Crespin

An insight into HR outsourcing in Europe This first briefing in EquaTerra’s 8-part Guide to Sustainable Sourcing looks at the European outsourcing...11 Apr 2006 | (Thinking Point)

Outsourcing IT to get the most out of your HRO Often, the primary objectives of an HRO strategy are to: a) reduce delivery costs, b) improve service...16 Feb 2006 | (Thinking Point)

U.S. workers should offshore themselves The trend in economics currently causing fear in workers is outsourcing, specifically offshoring. As...18 Jan 2006 | (Thinking Point) | Eric Lipin

Underpaid and over here: is low cost Indian labor hollowing out the UK IT sector? "Offshore" staff could soon be coming to a desk near you. Numbers quoted recently in the news media indicate...23 Dec 2005 | (Thinking Point)

Payroll outsourcing: Why can't the big players get it right? Outsourcing payroll can be successful; but we must accept that it is a different animal from other outsourced...03 Dec 2005 | (Thinking Point)

The future of HR is about measuring ROI The HR function has always been plagued by its inability to demonstrate a return on investment. Rarely...29 Sep 2005 | (Thinking Point)

HR outsourcing picking up steam Companies have outsourced payroll and benefits administration for many years, but the move to outsource...09 Aug 2005 | (Thinking Point)

Outsourcing your payroll function The CIPD strongly believes that outsourcing HR services is one route that HR functions can take to achieve...07 Jun 2005 | (Thinking Point)

My 2005 HRO Resolution Shed some HR worries by keeping these HRO New Year'sresolutions. By Andrew Kris New Year?s resolutions...16 Feb 2005 | (Thinking Point)

Brown sauce and HRO in Europe I have just put the phone down on my third business conversation this Sunday morning, hardly having had...08 Feb 2005 | (Thinking Point) | Andrew Kris

HR Outsourcing: not just for the giants Following the outsourcing wave of software and other technological work in recent years, Western nations...19 Jan 2005 | (Thinking Point)

Why HR BPO makes sense in the middle market By Siew-Joo Tan, Business & IT Services, Yankee Group Human resources business process outsourcing...25 Oct 2004 | (Thinking Point)

The Swiss knife approach to HR transformation By Luca Segantini There is no one way to transform HR and the selection of the appropriate path and...23 Aug 2004 | (Thinking Point)

HR Business Process Outsourcing: Creating a Strategic BPO Model More and more, Global 500 CEOs and senior business leaders are looking to move their HR function out...28 May 2004 | (Thinking Point)

HR Outsourcing trends in Europe - The facts, the complexities and the future In 2003 human resources outsourcing (HRO) became one of the most rapidly evolving outsourcing markets...16 Apr 2004 | (Thinking Point) | Andrew Kris

Maximizing the Benefit from Long-Term BPO By Peter Ackerson and AJ Warner Business Process Outsourcing (BPO) is a growth business, with Human...14 Apr 2004 | (Thinking Point) | Peter Ackerson

Offshoring: Problem or opportunity in disguise? In Andrew Kris' regular column for HRO Today, in January 2004, he examined the issues of offshore HR...03 Feb 2004 | (Thinking Point)

The role of human resources contributed by: Anita Lettink ARINSO Nederland B.V. Over the past year, ARINSO International has...02 Sep 2003 | (Thinking Point)

Companies failing to take advantage of outsourced HR benefits Despite recognising the benefits of outsourcing HR functions, half of small to medium sized companies...02 Sep 2003 | (Thinking Point)

Service excellence in HR business process outsourcing by Tom Lester "Our long-term client retention and client satisfaction rates are over 90%." These are...02 Sep 2003 | (Thinking Point)

[HROA Essentials] Outsourcing lists - Proceed with caution Are the annual top outsourcing provider lists bogus exercises or helpful tools to evaluate the supply...30 Nov 1999 | (Thinking Point)