Learning Outsourcing DTE Energy Case Study

Complimentary Webcast:

Learning Outsourcing DTE Energy Case Study

Date: Tuesday, July 22
Time: 11- 12 noon EDT

Presenters:
Ray Kelly - Director, Corporate Safety & Technical Training, DTE Energy
Fran Morton - Advisor, HR Advisory Services, EquaTerra
Lowell Williams - Executive Director, HR Advisory Services, EquaTerra

DTE Energy, parent holding company for electric and gas distribution to over 3 million customers as well as other diversified energy related businesses, has extensive technical training needs. DTE Energy's Technical Training organization delivers more than 2,000 course sessions annually across multiple business units, geographies, and customer facing operations.

Ray Kelly arrived as Director of Corporate Safety and Technical Training in early 2005. As an Engineering professional, Mr. Kelly brought to his new assignment a bias for data-based decision-making and controlled action. The training organization he joined had a vision but was unsure how to make it reality. In 2006 his group was tested when senior management initiated a performance improvement initiative designed to permanently drive out inefficiency and achieve cost savings.

They focused first on Training's biggest hurdles -- lack of fully developed standards, measurement data and other key metrics. Two years later, DTE Energy has transformed and outsourced its Technical Training organization. Today it is equipped to develop and deliver training to set standards, design and deploy a best-in-class Learning Management System (LMS) and measure output and impact.

How did DTE Energy develop its roadmap to meet organizational needs and achieve Training's vision? Please join us as Mr. Kelly shares his perspective along with success factors and lessons learned regarding DTE's sourcing journey.

Key discussion points will include:

• Drivers for change
• Decision scope
• Selecting the right vendor
• Mastering contract negotiations
• Post go-live experiences and lessons learned

Transforming your organization via outsourcing can yield significant competitive advantages including streamlined processes and process delivery, reduced costs, enhanced service levels, better flexibility and scalability, improved speed to market, increased stakeholder value and superior employee and customer loyalty. But embarking on an outsourcing-based process transformation journey can also produce results ranging from mild dissatisfaction to disaster. This webcast will provide strategic and tactical insights as well as lessons learned - offering an up-close examination of an organization's successful outsourcing initiative.

Registration

To register for this complimentary webcast, please contact: Allison.Norman@EquaTerra.com