Avaya, Convergys, HRO, Contract

Avaya Renews HR Management Contract with Convergys

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced it will continue to provide HR support for Avaya Inc. under a five-year contract renewal.  Avaya is a leading global provider of business communications applications, systems, and services. 

Convergys will support Avaya globally from service centers in Jacksonville, Florida; São Paulo, Brazil; Budapest, Hungary; and Kuala Lumpur, Malaysia.  Under the terms of the renewal, Convergys will continue to provide HR and finance transactional management, payroll administration, HR administration, benefits administration, service center support, and employee and manager self service navigational support to Avaya.

“Delivering responsive, consistent, cost-effective performance to our employees around the world is a priority for Avaya,” said Roger Gaston, the company’s senior vice president of HR.   “We are pleased that Convergys will continue to partner with us in support of this critical business objective.”

“We are proud to have engaged with Avaya five years ago as one of our first global HRO deals,” said John Gibson, president, HR Management at Convergys. “The extension of this relationship validates our global service delivery model for medium and large businesses. Our agreement provides Avaya flexibility throughout its ongoing business transformation, while we continue to build on our outstanding track record of consistent responsiveness, quality, and excellence servicing its employees.”

As a leading global provider of HR Solutions, Convergys partners with clients to transform global HR to drive more value from employee relationships, fostering organizational effectiveness and lowering costs.  Convergys designs, implements, and manages HR BPO solutions for many of the world’s leading organizations in all stages of the employment life cycle: recruiting and resourcing, compensation, HR administration, payroll, benefits, performance management, learning, and workforce intelligence.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management.  We provide solutions that drive more value from the relationships our clients have with their customers and employees.  Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. 

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years.  We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.  For more information, visit www.convergys.com