Alsbridge, Retained, Outsourcing, BPO
Retained Organisation – The Importance of Getting It Right
08 Apr 2008 | (Thinking Point)
Retained Organisation – The Importance of Getting It Right!
by Rachel Anderson, Managing Consultant - Alsbridge Europe
Many companies enter into outsourcing arrangements with a clear view of desired results – cost reduction, service improvements or a fundamental operational restructure. Yet so often, these benefits are not realised, and after the initial honeymoon period, frustration sets in ....
One of the fundamental causes of this underperformance is the design and implementation of the retained organisation. This is the small number of people from the outsourced function who are retained within the company to perform key strategic tasks and a small amount of operational tasks which must be retained locally. We frequently hear ‘It’s only two people, no need to worry about that right now…’ but an effectively designed retained organisation has a key role to play in supporting the smooth running of your outsourcing or shared services deal.
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