HR, Shared Service, Hewitt

HR Shared Service Centres 2007: Into the Next Generation

This study, carried out jointly by SharedXpertise/HROA Europe and Hewitt, confirms that the future for HR shared services looks bright. They are moving past the initial development phase into a period of growth and buoyancy, both in the US and across the EMEA region. It would seem that SSCs are here, and here to stay, as the majority have plans for further expansion.

In this research, we set out to answer a number of questions:

• Whether HR SSCs are succeeding as a service delivery model
• What the pitfalls are for those involved in developing or managing services;
• Whether stakeholders and clients are satisfied with the services they receive; and
• What expectations the marketplace has for the future of this service model.

We also set out to clarify where SSCs are planning to make their next generation of investment in order to remain successful in the future.

There are two sections in this report. The first contains data that will be of interest to Shared Services practitioners from a benchmarking perspective. In the second, we analyse the results, exploring the four main messages emerging form the data. We also look into the future and describe what the next generation of HR Shared Services might look like.

Click here to download the report.