Customer Relationship of the Year, Middle Market 2007

Nominees
Catalina Restaurants & Accenture BPO Services
Tenneco, Inc. & ACS
JT3 & ADP

Award Winners
Catalina Restaurants & Accenture BPO Services

Award Citation
Catalina Restaurants, through its Coco’s and Carrow’s chains, both institutions in their own rights in their regions, serves over 32 million people each year.  Through their work together the Catalina-Accenture team helped Catalina leap some pretty tall hurdles.  Catalina’s executive team had an aggressive acquisition plan, and to make it work they needed an integrated outsourcing solution to save time, drive down cost, and enhance accuracy.  Together, the team did exactly that.

Beyond the successes of this project, the Catalina-Accenture team did something EXTRAORDINARY:  together they validated HRO as a viable and thriving option for middle market companies.  As Sam Borgese, Catalina’s President, put it, “…we have the $9 billion-plus assets of Accenture to count on for service delivery…  When you get a big player who validates the value of the mid-market, that’s a strong statement.  It really says there’s a business here.  For us customers, it says we have a choice.”

For the Catalina-Accenture team’s EXTRAORDINARY work in validating this market, they may collectively call themselves our Middle Market Relationship of the Year.