Customer Relationship of the Year, Large Market 2007

Nominees
British Telecom & Accenture HR Services
Unilever & Accenture HR Services
American Express & ACS
Ikea & ADP
DuPont & Convergys
Whirlpool & Convergys

Award Winner
Ikea & ADP

Award Citation
Albert Martens, Ikea’s Director of HR Services, speaks often on the importance of attracting, developing, and inspiring Ikea’s people and what a big role Ikea’s relationship with ADP plays.  The Ikea-ADP team has reduced cost, increased flexibility, integrated data, reduced redundancy, and decreased administration for Ikea’s 85,000 employees in 30 countries across Asia, Europe, and North America.  The team’s approach blended a best-in-country model with a single global system, single global database, consistent processes, and single global Service Level Agreement helping Ikea to achieve its core goals of attracting, developing, and inspiring its people to excel.

This EXTRAORDINARY approach to large market relationships has earned the Ikea-ADP team this year’s HROA Large Market Customer Relationship of the Year Award.