Convergys, HRO, Outsourcing, Starbucks

Convergys Lands Starbucks Deal

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services,announced today a multi-year contract with Starbucks Coffee Company (NASDAQ: SBUX) to provide global human resources business process services, beginning with Starbucks North American operations. Starbucks is the world’s leading retailer, roaster, and brand of specialty coffee with more than 13,500 stores in 40 countries employing more than 145,000 partners (employees).

Under terms of the contract, Convergys will provide human resource (HR) administration and payroll services for Starbucks partners in the United States and Canada, along with benefits services for Starbucks partners in Canada. The goal is to help Starbucks build a single global platform for HR services to support Starbucks’ rapid global expansion.

"Our partners (employees) are the heart of our business and the key to our continued success. We needed to find a HR service provider that both shared our vision and values and had a commitment to customer service that was as strong as our own," said Dave Pace, executive vice president of Partner Resources at Starbucks. "In Convergys we found both of those qualities, as well as a provider who can provide flexible, reliable, and scalable services to help us as we continue to grow."

"Starbucks is noted the world over for delivering a world-class experience to its customers," said Karen Bowman, president of Convergys' Employee Care business. "To be selected by one of Fortune’s Most Admired Companies and one of the country’s Best Companies to Work For, validates our service delivery model and our ability to provide a superior HR experience for Starbucks partners around the globe. We are delighted to play a role in Starbucks continued success."

Convergys expects this contract will positively impact revenue and earnings beginning in 2009.

Convergys designs, implements, and manages HR business process outsourcing (BPO) solutions for all facets of the employment life cycle: recruiting and resourcing, compensation, HR administration, payroll, benefits, performance management, learning, and workforce intelligence. Convergys is committed to defining and driving comprehensive best practices for the full range of activities covered by an HR BPO relationship.

Convergys’ unique "transform, then transfer" standards approach to relationship management propels an exceptional employee experience and successful transitions. By integrating support for complex workflows and data on a global technology platform Convergys provides specialized and regionalized service.

A proven forerunner in the HR BPO industry, Convergys provides HR solutions to the world’s leading organizations. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.