BT, Accenture, BPO, HRO, Communications
BT: Human Resources Business Process Outsourcing
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BT is one of the world's leading providers of communications services in Europe, the Americas and Asia Pacific. As one of the world's leading providers of communications solutions, BT has to compete and win on a global scale against some of the most aggressive and innovative companies in the world.
To drive its global expansion and successfully compete in highly competitive markets, BT needs to manage its workforce effectively. By outsourcing the majority of its human resources operation to Accenture HR Services, BT has improved and then sustained its performance at the transactional level. Its senior HR executives are able to concentrate on inspiring, motivating and developing employees as well as developing HR strategies to help BT achieve its business objectives.
Ben Verwayeen, BT chief executive officer, says: "BT is no longer a technology business—BT is a people business."
"Attracting and retaining a highly motivated workforce with world-class expertise is now a key differentiator for BT."—Sue Gooch, HR outsourcing director, BT
Download the case study: 
Accenture and BT Case Study
Source: Accenture HR Services
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