Hewitt, HR, Outsourcing, President

Hewitt Associates names HR outsourcing president

Hewitt Associates, Inc., a global human resources services company, announced key leadership appointments, including:

• Jay C. Rising to president of the company’s HR outsourcing business. Additionally, within Hewitt’s benefits outsourcing business, Steven N. Fein has been appointed to the newly created position of sales and product strategy leader, and Robert D. Thomas has joined to lead client implementations, reporting to Rohail Khan, who continues as leader of operations;
• Julie S. Gordon to the new position of president of client & market leadership, and;
• Tracy S. Keogh to senior vice president of human resources, succeeding Steve King, who after years of service at Hewitt and within the HR industry, will retire in June.

“We are making important changes that will enable Hewitt to realize its full potential for the future,” said Chairman and CEO Russ Fradin. “We have augmented our already strong leadership team with new talent, which provides us with a powerful combination of industry perspectives and experience that will help us further enhance our position as the premier HR service provider.”

Mr. Rising, 50, most recently served as president of field operations at RightNow Technologies, a leading customer experience software company, where he was responsible for global sales, marketing and consulting operations. Prior to RightNow, he spent nearly ten years at Automatic Data Processing, Inc. (ADP), where he held several senior positions, and was instrumental in increasing revenue and improving operating margins as president of national accounts. He also held a variety of management positions at American Express.

Mr. Rising succeeds Ms. Gordon, who has served as acting president of HR outsourcing. In her new role, Ms. Gordon will oversee Hewitt’s overall client relationship strategy, with particular focus on its largest clients, most of which use both Hewitt’s consulting and outsourcing services. “Julie is an exceptional role model who anticipates and understands what is most important to our clients. She is the ideal leader to move us forward with a client-centric strategy,” commented Mr. Fradin. Both she and Mr. Rising will report to Mr. Fradin.