Human Resources Outsourcing Association Europe
Skip to navigationSkip navigation

Outsourcing, Management, Governance, Success

Why and how outsourcing management and governance is critical to outsourcing success

    • |
  • Print |
08 Feb 2007 | (Thinking Point)

Organizations undertaking information technology and business process outsourcing (ITO/BPO) typically are very focused on “doing the deal.” This involves finding and assessing service providers, determining geographies from which to source services, developing contracts, defining service levels, and a myriad of other tasks. Yet, arguably the hardest part of outsourcing occurs after the deal is done: undertaking the transition and performing ongoing outsourcing management and governance (OM/G). OM/G is a critical and fundamental - but often misunderstood and sometimes neglected - component of any ITO or BPO effort. Outsourcing management and governance is a key element through which organizations that have undertaken outsourcing efforts can strive to maintain the “intent” of the deal. But what exactly is OM/G, what does it do, and what does a good OM/G operating model look like?

This content is for full HROA members only


To be able to read this content and have access to this area of the HROA website you need to be a FULL member of the HROA.

If you are already a full member, please log in here

Full membership of the HROA will save you time and money by helping you to avoid reinventing the wheel in addressing issues that you face in the Human Resources Outsourcing and Transformation sector. You'll be linked in and networking instantly with HROA experts, peers across industries and around the world instantly - professionals with one common interest - HR transformation.

Our full membership package is unique as it is designed to take into consideration where you are in your business transformation journey and your own personal experience. Full HROA membership includes:
  • Full HROA site access including white papers, case studies, surveys, analysis
  • HROA Connects - Networking with your fellow professionals
  • HROA Counsel
  • Benchmarking
  • HROA Newsletter
  • Rapid Research
  • Substantial discounts
  • And much more
To have instant access to the full online content, analysis and premium networking of the HROA, we invite you to become a FULL MEMBER of the HROA by clicking here.

If you want more detailed information about Full HROA membership visit this page or contact Richard Crespin on +1-202-905-0351 or send an email to richard.crespin@hroassociation.org
    • |
  • Print |
Related Content:
Drive value with outsourcing management toolsMuch is discussed in the marketplace about outsourcing management and governance (OM/G). OM/G is a critical discipline that enables companies to achieve the intent of their outsourcing deal.13 Feb 2007 | (Thinking Point)

[HROA Essentials] “Why don’t they understand me?” – Resolving outsourcing deal pitfallsHow is it that sophisticated organizations and people misunderstand each other? Even simple things can lead to disagreements. Resolving all of these issues matters, of course, because at best you’ll...01 Dec 2006 | (Thinking Point)

Preparing for outsourcingThe outsourcing marketplace is clearly trending toward “transformational outsourcing.” And with service providers getting increasingly stronger in this capability, many buyers are leaning on their...28 Nov 2006 | (Thinking Point)

Outsourcing – it’s the doing, not the deal, that really countsOutsourcing initiatives typically have a disproportionate focus on the glamour and excitement of the deal, rather than on the grittier realities of implementation and effective change management.16 Apr 2007 | (Thinking Point)

Alsbridge advises renegotiating an outsourcing contract may be less expensive option than issuing new RFPRenegotiation is rapidly moving up the sourcing agenda. As outsourcing markets mature, and supplier competition intensifies, many organizations are taking a fresh look at their outsourcing relationships...30 Apr 2007 | (Thinking Point)

Next Events Webinar: Whirlpool and Convergys Workforce Transformation Progress Report
20 May 2008
Learn from the experience of Whirlpool and Convergys as they share critical HRO Lessons from the...

View all events

Next Training Events View all training events

Latest News HP to Acquire EDS
HP said it has signed a definitive agreement to purchase EDS for $13.9 billion ($25 a share) and has...
14 May 2008

BUPA Selects Ochre House as Preferred Recruitment Outsourcing Provider
Market leading health and care organisation BUPA has selected recruitment outsourcing provider Ochre...
08 May 2008