Outsourcing, Workforce
[HROA Essentials] The human aspect of outsourcing - A demotivated or energized workforce?
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Outsourcing is expected to continue to grow rapidly over the next few years, with the global BPO market forecast to reach £96.92bn by 2009. Roles which were previously considered ‘safe’ are now under consideration for outsourcing, as third party suppliers move into new areas such as product engineering, and legal services. It is not surprising that outsourcing continues to be a hot topic on the staff rumor mill, leading to staff concerns about job security and long term prospects. Outsourcing can be a major source of disruption, demotivation and reduced productivity – but does it always need to be like that?
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