Convergys, HR, BPO, Centers, Asia Pacific

Convergys expands HR BPO centers in APAC

Convergys Corporation, a provider of customer care, human resources, and billing services, has announced the continued expansion of its Human Resources Business Process Outsourcing (HR BPO) business in the Asia Pacific region.

Convergys has added to its global HR BPO capacity by opening new or expanding existing service centers in Kuala Lumpur, Malaysia; Bangalore; Dalian in China and Singapore.

These service centers provide HR business process outsourcing (BPO) services to more than 150 global and regional Convergys clients, the company said in a statement.

"Asia Pacific has garnered a strong reputation as an offshoring location of choice, and having these service centers is an important step in the expansion of Convergys' presence in this rapidly growing market," said Nalin Singh, vice president and managing director of Asia Pacific Operations for Convergys. "As part of our strategic expansion efforts, we operate in high-tech locations with a highly skilled talent pool to grow our client base and meet the needs of our clients. Convergys is committed to the Asia Pacific region and we are leveraging the local expertise of our service centers to benefit our clients worldwide."

Convergys' Asia Pacific service centers provide a broad scope of HR BPO services such as benefits and leave administration, learning and performance management, recruiting and staffing administration, and payroll administration for clients from multiple industries including finance and retail.