[HROA Report] The retained HR staff: Delivering on the promise of HR outsourcing

In recent years, companies have become increasingly familiar with the benefits of HR BPO, starting with cost reduction, which, depending on the nature of the engagement, can range from 20 percent to 60 percent off the bottom line, based on the experience of Convergys Employee Care. But companies have also come to expect a key value beyond price: the chance for the HR staff that is retained to turn its focus to more strategic areas, transforming the HR department from a cost center to a better strategic partner.

To gain insight into the issue of the changing needs of HR organizations after a transformational initiative, HROA, an association of professionals who purchase, provide or participate in HR outsourcing, with sponsorship from Convergys Employee Care, conducted two concurrent online surveys, one of buyers and the other of providers, during the summer of 2006. The buyer survey was conducted with a select group of HR professionals, predominately in North America, nearly three-quarters of whom are currently transforming. The provider survey was conducted with a select group of providers, predominately in North America.

Download the the full report here: The retained HR staff: Delivering on the promise of HR outsourcing